 |
 |
 |
 |
CCNA VOICE
The Cisco Certified Network Associate Voice (CCNA® Voice) validates associate-level knowledge and skills required to administer a voice network. The Cisco® CCNA Voice certification confirms that the required skill set for specialized job roles in voice technologies such as voice technologies administrator, voice engineer, and voice manager. It validates skills in VoIP technologies such as IP PBX, IP telephony, handset, call control, and voicemail solutions.
Important information regarding CCNA Voice Certification
On Oct. 19, 2010, Learning@Cisco announced the refresh of the CCNA Voice certification. The refresh reflects the convergence of data, voice, and video on the network. The new exam, ICOMM v8.0 will replace the existing IIUC exam. The last day to test using the IIUC exam will be February 28, 2011. In addition, the last day to use the enterprise option to earn CCNA Voice Certification is Feb. 28, 2011.
CCNA Voice Prerequisites
Valid CCNA or any CCIE Certification can act as a pre-requisite.
CCNA Voice Exams & Recommended Training
Required Exam(s) Recommended Training
640-461 ICOMM v8.0 Introducing Cisco Voice and Unified Communications Administration v8.0 (ICOMM)
CCNA Voice
CCNA Voice certifications are valid for three years. To recertify, pass ONE of the following before the certification expiration date:
Pass any current CCNA Concentration exam (wireless, or security, or voice, or SP Ops), or
Pass any current 642-XXX professional level exam, or
Pass any current Cisco Specialist exam (excluding Sales Specialist exams or MeetingPlace Specialist exams or Implementing Cisco Telepresence Installations [ITI] exams), or
Pass any current CCIE Written Exam, or
Pass the current CCDE Written Exam OR current CCDE Practical Exam, or
Pass the Cisco Certified Architect (CCAr) interview AND the CCAr board review to extend lower certifications.
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice and data networks
- Basic knowledge of Cisco IOS gateways
- Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection
Course Content
Introducing Cisco Voice and Unified Communications Administration (ICOMM) v8.0 teaches learners how to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence. This course provides the learners with the knowledge and skills to achieve associate-level competency in Cisco Unified Communications. This course introduces the architecture, components, functionalities, and features of Cisco Unified Communications solutions and describes how daily job tasks, such as system monitoring, moves, adds, and changes are performed on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Presence.
Course Objectives
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows.
- Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Express, Cisco Unity Connection, and Cisco Unified Presence.
- Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express.
- Administer users in Cisco Unity Connection and Cisco Unified Presence, and enable the most commonly used features for both applications.
- Describe how to maintain a Cisco Unified Communications solution.
Course Outline
•Course Introduction
•Overview of Cisco Unified Communications Solutions
•Overview of Administrator and End-User Interfaces
•Call Flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
•Endpoint and End User Administration
•Enablement of End User Telephony and Mobility Features
•Enablement of Cisco Unity Connection and Cisco Unified Presence
•Cisco Unified Communications Solutions Maintenance